Security and Customer Service
for Museums and Libraries
Customer service and security are intertwined. This two-hour workshop will cover issues that affect small and medium-sized museums and libraries and will offer concrete, hands-on solutions you can implement to help assure the safety of your collections and your visitors. Topics will include:
- Security of your building and landscape: red flags and quick fixes
- Conflict resolution: how to handle angry or aggressive patrons
- Policies: how simple policies and procedures can keep you safe
- Old Home Days: how to manage special occasions that draw large crowds
- Alarm Systems: options and alternatives
- In an Emergency: your relationship with your local police and fire departments
The workshop will include tours of the Brown Research Library and Wadsworth-Longfellow House showcasing security and customer service issues.
Schedule
The workshop will begin at 2PM and continue until 4PM. This includes tours of Brown Research Library and Wadsworth-Longfellow House showcasing security and customer service issues.
At 4PM, you are invited to attend the MAM Social Mixer in the Longfellow Garden on Campus.
Your Presenters
This workshop is presented by Steve Landry and John Babin of Maine Historical Society.
Steve Landry, MHS Facilities Manager, has had over 25 years’ experience working in cultural institutions with duties that included staff safety training, insurance loss mitigation, and collections and public safety. Steve is a Certified Institutional Protection Manager and recently became a Certified Visitor Relations Specialist.
As Visitor Services Manager at Maine Historical Society, John Babin is responsible for overseeing the paid guides and volunteer docents who give tours in the Wadsworth-Longfellow House, on the Longfellow Trail and the Historic Walking Tour of Portland. John is a Certified Visitor Relations Specialist from the International Foundation for Cultural Property Protection.
The Venue
This event is hosted in the Earl G. Shettleworth Jr. Lecture Hall at Maine Historical Society. Paid parking is available in nearby garages and on the street.
Online registration will be open through October 18. To register after this date, contact Nan Cumming at 207-774-1822 ext. 231.
The size of the workshop space limits registration to 25 participants - register early to reserve your space!
MAM members enjoy discounted registration (please log in first). If you're not a member, join today!
